Refund policy
Return and Refund Policy for Casa Terramar
Effective Date: January 2, 2025
1. Introduction
At Casa Terramar, located at 405 W 72 St, Hialeah, Florida 33014, we value our customers and strive to provide high-quality products and services. This Return and Refund Policy outlines our procedures and customer rights regarding returns and refunds.
2. Return Eligibility
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Custom Floral Arrangements: Due to their personalized and perishable nature, custom floral arrangements are non-returnable and non-refundable.
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Non-Perishable Items: Customers may return non-perishable items within 48 hours of purchase if the items are unused and in their original packaging.
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Perishable Items: Perishable items, such as certain plants, may be returned within 48 hours if they are defective or not as described.
3. Refund Process
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Timeframe: Refunds for eligible returns will be processed within 30 days of receiving the returned item.
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Method: Refunds will be issued to the original method of payment.
4. Florida State Law Compliance
In accordance with Florida Statute §501.142, Casa Terramar is committed to transparency regarding our return and refund policies. We clearly display our policy at the point of sale to ensure customers are informed before making a purchase.
5. Contact Information
For questions or concerns regarding this policy, please contact us at:
Casa Terramar
405 W 72 St
Hialeah, Florida 33014
Phone: 786-321-4944
Email: info@casa-terramar.com